Privacy Policy

Effective April 22, 2026 · www.trynote.ai

Introduction

This Privacy Policy explains how TryNote ("TryNote", "we", "us", "our") collects, uses, stores, and shares information about you when you access or use our website, mobile applications, and services at www.trynote.ai (collectively, the "Service"). It also describes the rights and choices you have regarding your personal information and how to exercise those rights.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service or create an account.

Your content is publicly visible

Anything you post on TryNote — posts, comments, boosts, and your public profile — is visible to anyone on the internet, including people who are not signed in. This content may be indexed by search engines, cached, or republished by third parties. You should not post information that you wish to keep confidential or private on the platform.

What we collect

Information you provide directly

  • Account information: email address, password (hashed), display name, username, date of birth (where provided), avatar, and bio.
  • Content: posts, questions, comments, images, news articles, and product launches you create or upload.
  • Communications: help requests, reports, appeal messages, and verification application materials you submit to us.
  • Verification materials: if you apply for a verified account, business registration documents, social profile links, payment verification evidence, and related supporting materials.
  • Payment information: if premium features are introduced, payment details are processed by a third-party payment provider; TryNote does not store full card numbers.

Information collected automatically

  • Log data: IP address, browser type and version, operating system, referring URL, pages viewed, and timestamps.
  • Device information: device type, screen resolution, unique device identifiers, and operating system version.
  • Usage data: posts you view, topics you follow, posts you boost or save, comments you write, and search queries.
  • Cookies and similar technologies: session tokens, local storage values, and performance metrics. See our Cookie Policy for details.

Information from third parties

  • If you sign in via a third-party provider (e.g., Google), we receive the basic profile information that provider shares with us under your authorisation and account settings.
  • Reports submitted by other users about your content or account.

How we use your information

We use the information we collect to:

  • Create and manage your account and authenticate your identity.
  • Display your posts, profile, and activity to other users in accordance with your privacy settings.
  • Personalise your feed, surface relevant topics, and rank content.
  • Enforce our Community Rules and User Agreement, investigate reports, and take moderation actions.
  • Send you service-related communications — account confirmations, security alerts, and policy update notices.
  • Send optional email notifications about comments and activity, where you have enabled them in Settings.
  • Analyse usage patterns to improve reliability, performance, new features, and the overall user experience.
  • Detect and prevent fraud, spam, abuse, and security threats.
  • Comply with legal obligations and respond to lawful requests from authorities and government agencies.

We do not sell your personal information. We do not use your content to train generative AI models for third parties without a clear, separate opt-in from you.

How we share your information

We share your information only in the following circumstances:

  • Publicly on the platform. Content you post, your display name, avatar, and public profile are visible to all users and to the public internet.
  • Service providers. We share data with third-party vendors who help us operate TryNote (hosting, database, file storage, email delivery). These vendors are contractually bound to process data only on our instructions and to implement appropriate security measures. See Third-party services below.
  • Legal requirements. We may disclose information if required by law, court order, or valid governmental request, or where we believe disclosure is necessary to protect rights, safety, or property.
  • Business transfers. If TryNote is acquired, merged, or its assets transferred, user information may be part of the transferred assets. We will notify users via the platform or email before such a transfer occurs and before information becomes subject to a different privacy policy or set of terms.
  • With your consent. We will share information for any other purpose with your explicit consent.

Third-party services we use

The following third-party services process personal data on our behalf. Each has its own privacy policy linked below.

Google Firebase. Authentication, Firestore database, and Firebase Storage (file uploads). Firebase processes data on Google's infrastructure. Google Privacy Policy →
Vercel. Web hosting and edge delivery. Vercel logs request metadata (IP, headers) for security and performance. Vercel Privacy Policy →

Data retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Specific retention periods:

  • Account data: retained until you delete your account, after which it is removed or anonymised within 30 days (except where retention is required by law).
  • Posts and comments: deleted content is soft-deleted immediately and permanently removed from our systems within 30 days. Content may persist in backups for up to 90 days.
  • Server and access logs: retained for up to 90 days for security and debugging purposes, then deleted.
  • Help requests: retained for 24 months to allow follow-up, appeal handling, and resolution of your case.
  • Legal holds: data subject to a legal hold may be retained beyond standard periods until the hold is released.

International data transfers

TryNote operates primarily in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the US and other countries where our service providers operate. Where data is transferred from the EEA, UK, or Switzerland to countries not deemed adequate by the relevant authority, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (SCCs) used by our providers, including Google Firebase and Vercel.

Security

We implement technical and organisational measures to protect your information, including encryption of data in transit (HTTPS/TLS), access controls, and regular review of third-party vendor security practices. Authentication is managed via Firebase, which hashes passwords and supports multi-factor authentication where available.

No system is perfectly secure. In the event of a data breach that is likely to result in high risk to your rights, we will notify affected users and relevant authorities as required by applicable law.

Your rights and choices

Depending on where you live, you may have the following rights regarding your personal data. To exercise any of them, submit a request via the Help Center(topic: "Privacy & data").

Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data. Many fields can be updated directly in Settings.
Deletion
Request deletion of your account and associated personal data. Initiate from Settings → Account or via Help.
Portability
Request a machine-readable export of data you provided to us through the platform.
Restriction
Request that we restrict processing of your data in certain circumstances while a dispute is resolved.
Objection
Object to processing based on legitimate interests. We will assess whether our interests are overridden by your rights.
Withdraw consent
Where processing is based on consent (e.g. optional notifications), withdraw at any time in Settings. Withdrawal does not affect processing already carried out.
Complaint
If you are in the EEA or UK, you have the right to lodge a complaint with your local data protection supervisory authority.

We will respond to rights requests within 30 days. We may need to verify your identity before acting on a request.

California residents — CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the CPRA gives you additional rights:

  • Right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
  • Right to delete personal information we have collected, subject to certain exceptions.
  • Right to correct inaccurate personal information.
  • Right to opt out of sale or sharing — TryNote does not sell or share personal information for cross-context behavioural advertising.
  • Right to limit use of sensitive personal information — we do not use sensitive personal information beyond what is necessary to provide the Service itself.
  • Non-discrimination — we will not discriminate against you for exercising your CCPA rights.

To submit a CCPA rights request, use the Help Center(topic: "Privacy & data") or email privacy@trynote.to.

Cookies and tracking technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and analyse performance. We do not use advertising cookies. For a full description of the cookies we use and how to manage them, see our Cookie Policy.

Children

The Service is not directed to children under 13 years of age (or a higher age where required by local law). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us via the Help Center and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes — particularly those that affect how we use your data in ways you would not reasonably expect — we will provide prominent notice on the platform or by email at least 30 days before the change takes effect, where reasonably practicable. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

Contact

For questions, rights requests, or privacy concerns, please contact us via the Help Center(topic: "Privacy & data").

For DMCA / copyright matters, see our Copyright & IP Policy.